All Systems Operational

About This Site

Here you can find the actual status of our services. If there are any incidents known to us they will be posted and updated here. You can also find when we perform Maintenance to any of our systems. Subscribe to be notified of new Incidents, Maintenance and next release. Have a look at https://docs.findock.com/release-schedule for a full overview of our upcoming releases.

- For the status of your specific Salesforce instance, please visit https://status.salesforce.com/.
- For the status of Heroku, please visit https://status.heroku.com/.

If you wish to report an incident, please visit https://findock.com/support

Uptime over the past 90 days. View historical uptime.
FinDock Core & Source packages ? Operational
90 days ago
100.0 % uptime
Today
File processing (ProcessingHub) ? Operational
90 days ago
100.0 % uptime
Today
(Online) Payment API / Payment Service Providers ? Operational
90 days ago
100.0 % uptime
Today
Notifications from Payment Service Providers (WebHub) ? Operational
90 days ago
100.0 % uptime
Today
Giving pages Operational
90 days ago
100.0 % uptime
Today
Sandboxes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Nov 24, 2024 | Production Release - November '24 Nov 24, 2024 20:00-21:00 CET
The FinDock November '24 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 13, 2023 - 21:53 CET
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Sandbox November '24 updates
Completed - The scheduled maintenance has been completed.
Nov 7, 22:05 CET
Scheduled - Several enhancements regarding the FinDock November '24 release will be pushed to sandboxes. During this event features will be available with no disruptions in services. Details on these updates will be added to the release notes published on docs.findock.com. The updates are:
- Bacs Manual: Change in handling of installments pending recollection
- Bacs Manual: File names of generated payment instructions
- Saferpay: Callout enhancement to prevent timeouts
- ProcessingHub: Non functional errors in Bulk Data Load logs regarding Payment Request Generator
Nov 7, 14:52 CET
Nov 6, 2024
Stripe notification processing delays
Resolved - We haven't observed any new occurrences of this issue and will proceed to close the incident. We will continue to monitor the situation closely to ensure it remains resolved.
Nov 6, 09:34 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 09:40 CET
Update - We will be deploying an update tonight containing several enhancements. All customers using the Stripe for FinDock package will receive this patch. We will continue to monitor the situation closely to ensure that the issue is resolved.
Nov 4, 16:18 CET
Identified - We have actively worked on this issue and developed several enhancements that are currently undergoing testing. Once all tests are successfully completed, we will deploy a patch for all customers using the Stripe for FinDock package. We will share an exact date and time for this deployment as soon as possible. If no other updates are shared beforehand, we will provide an update on Monday, November 4th.
Oct 31, 20:02 CET
Update - Although we haven't seen any new occurrences of this issue, we are still investigating it. A new update will be shared by Thursday, October 31st, at the latest.
Oct 28, 14:54 CET
Investigating - Inbound reports for Stripe charge.succeeded and payment_intent.succeeded notifications may remain in Pending status instead of being processed as expected. This issue does not impact collection, but updates to payment data in Salesforce are delayed. We are actively investigating this issue. Until we have a resolution, we recommend checking for inbound reports with Pending status and either manually retrying Guided Matching on individual reports or using automation to set the Start Guided Matching checkbox to true on the Pending reports.

The next update can be expected on Monday, October 28th, at the latest.
Oct 25, 12:27 CEST
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